Agape Document ServicesUnlimited

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OUR POLICIES



Turnaround Time


Documents are typically completed within one week from the time you provide the facts and information necessary to complete the documents. If you have requested document preparation assistance for an Answer or other time sensitive documents, we will make every effort to accommodate your deadline. We try, but cannot guarantee, to complete Answers and return them to you within three calendar days. 


Revisions/Corrections

It is the clients responsibility to proofread, check facts, make sure the documents are correct, etc. If you find errors, please contact us as soon as possible, and we will make corrections and resend at no additional charge. There is no charge for minor revisions; it is our discretion what revisions we consider "minor". We request that you proofread your documents as soon as you can, and send them back to us for any necessary [minor] revisions or corrections as soon as possible. We cannot guarantee that even minor revisions will be made at no charge, if you wait more than 30 days to request them. Revisions requested more than 30 days after you have received your documents are subject to additional charges. This site, the site owners, or legal document preparer  working through this site shall not be held responsible for any mistake, error, or omission in preparing these documents.  



Payments

All payments for  document preparation services are to be paid in advance on this website or in person at our office. .  We reserve the option to delay the release of your documents until after you have paid. In that instance, we will advise you of the cost of your documents according to time logged, and then send you a request for payment via Squares.



Refunds

All payments are final. Refunds will be issued at our sole discretion. In general, we will issue a refund if no document preparation work has begun. We consider that document preparation work has begun when we have collected your information from you verbally; or we have received your questionnaire and/or other forms. We may, in our sole discretion, issue a full or partial refund even though your document preparation work has begun. 


Agreement

First Time Customers - We may answer questions before you decide to use our services, however, our obligation to you officially begins when you make payment. If before making payment, your inquiries whether by phone or email, require us to spend undue time with you -- we will direct you to make payment immediately. We also may advise you that we must charge you for future phone calls and email correspondence.